Effective Date: November 26, 2024

At DivineShiksha.online, we strive to ensure customer satisfaction with every purchase. As we sell digital products, our refund and returns policy is structured to address common concerns while maintaining the integrity of our digital goods.

Eligibility for Refunds

Refunds are only applicable if the digital product you purchased is defective, corrupted, or was not delivered as promised.
To qualify for a refund, you must contact us within 7 days of purchase with proof of the issue (e.g., screenshots or error messages).

Non-Refundable Situations

Refunds will not be issued for buyer errors, such as purchasing the wrong product.
Refunds will not be granted if the product has already been downloaded or accessed successfully.
In cases of misuse, abuse, or violation of our terms of service, refunds will not be processed.

Requesting a Refund

To request a refund, email us at support@divineshiksha.online with the following details:
Order number
Description of the issue
Proof of the problem (if applicable)
Refund requests are reviewed on a case-by-case basis, and we aim to resolve all queries within 5-7 business days.

Exchange Policy

In cases where a refund is not possible, we may offer an exchange or replacement for a similar product of equal value.

Exceptions

Special promotions, discounts, or bundled products are not eligible for refunds unless the entire package is defective or undelivered.

Contact Us

For any questions or concerns regarding refunds or returns, please contact us at:
Email: support@divineshiksha.online
Website: www.divineshiksha.online

This policy ensures transparency and fairness while protecting both our customers and our business. Thank you for trusting DivineShiksha.online.